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The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000
Day 2: Audit principles, preparation and launching of an audit
Day 3: On-site audit activities
Day 4: Closing the audit
Day 5: Certification Exam
Seminar traje 5 dana.Teorijski i praktični rad s vježbama.
Seminar se može izvoditi: u učioničkom obliku, kao on-line ili prilagođen potrebama određene organizacije (in-house).
Polaganje ispita za ISO 20000 Lead Auditora
Polaznici koji polože ispit dobivaju certifikat.
Svi polaznici dobivaju potvrdu o sudjelovanju na seminaru.
dr.sc. Silvana Tomić Rotim
