Certified ISO 20000 Lead Auditor (PECB)

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Vrijeme održavanja edukacije:

08.05.2023.

–

12.05.2023.

Namjena

The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Auditors seeking to perform and lead a Service Management System (SMS) certification audits
Managers or consultants seeking to master a service management system audit process
Individuals responsible for maintaining conformance with SMS requirements
Technical experts seeking to prepare for a service management system audit
Expert advisors in service management

Cilj

Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
Learn how to lead an audit and audit team.
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.

Sadržaj

Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000

Day 2: Audit principles, preparation and launching of an audit

Day 3: On-site audit activities

Day 4: Closing the audit

Day 5: Certification Exam

Izvor: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-lead-auditor

Način rada

Seminar traje 5 dana.

Teorijski i praktični rad s vježbama.

Seminar se može izvoditi: u učioničkom obliku, kao on-line ili prilagođen potrebama određene organizacije (in-house).

Polaganje ispita za ISO 20000 Lead Auditora.

Dokaznica

Polaznici koji polože ispit dobivaju certifikat.

Svi polaznici dobivaju potvrdu o sudjelovanju na seminaru.

Predavači

dr.sc. Silvana Tomić Rotim

Cijena

1.100,00 € + PDV

Cijena uključuje zbirku slajdova i radne materijale za predavanja i vježbe, potvrdu o sudjelovanju na seminaru, ručak i ovježenje u pauzama.

Kontakt

ZIH d.o.o.

tel: 01/4855-271, 4855-273

fax: 01/4855-272

e-mail: zih@zih.hr

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