Privacy policy and terms of use of personal data

ZIH – Zavod za informatičku djelatnost Hrvatske d.o.o., Trg Mažuranića 8, 10000 Zagreb, OIB 34774399108, is a consulting company that implements and introduces projects aimed at improving the existing way of working with users and significantly increase their success. In our activity we collect and process personal data in compliance with all relevant laws and regulations.

Protecting your privacy is our priority. Please read the information below carefully.

1. Who is the head of personal data processing?

ZIH d.o.o. is the manager of the processing of your personal data as prescribed by law and regulations on personal data protection. ZIH d.o.o. as the head of personal data processing, determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper or electronic form.

2. Personal Data Protection Officer

ZIH d.o.o. has appointed a Personal Data Protection Officer in accordance with the relevant regulations, whom you can contact in connection with all issues related to the processing of your personal data or the exercise of your rights to personal data protection. Contact dpo@zih.hr, phone 00385 (0) 1 4855 271.

3. What kind of personal data do we collect?

The personal data we collect is your data: name, surname and e-mail address, and we collect it based on your consent. Only ZIH d.o.o. employees have access to your data, and any contact with your request will be permanently deleted from the database.

4. How will we collect and use your personal information?

We collect personal data primarily for the purpose of providing the service and the most efficient response to your inquiry.

We do not sell, transmit or disclose your information we collect on our websites to anyone other than:

  • in cases where it is necessary to fulfill our legal obligations
  • in cases where this is necessary to protect your life or physical integrity, and you are unable to give your consent to the processing of your personal data
  • in cases when it is necessary for the fulfillment of tasks performed in the public interest.


The protection of the privacy of your data is permanent, and at any time you can request the deletion of your personal data through links located within each communication or by sending a direct request. At the request of the subject, the personal data of the subject of processing shall be deleted immediately without delay, and no later than within one month from the receipt of the request. The subject of processing is informed by e-mail about the deletion within one month of receiving his request.

Upon withdrawal of consent, we will use your data exclusively for the purpose of internal statistical processing of data and they will be completely anonymized.

During the defined time of keeping personal data in our personal data records, we implement the following measures:

  • Periodic review of personal data records
  • Checking the applicability of the data retention period with regard to business requirements, type of personal data, purpose of processing and category of subjects of processing.

5. Who will have access to your personal information?

We will ensure that your data is processed only in a manner consistent with the above purpose. If it is necessary to fulfill this purpose, your data will be accessed by authorized employees of our company. All of the above, personal data is processed exclusively according to the instructions of ZIH d.o.o.

6. Where will my data be processed?

Your personal data will be processed within the countries for which the European Commission has assessed that they have an appropriate level of protection by the processor, listed under point 5, and whose responsibility and obligation to protect personal data and maintain its confidentiality is defined by contract and in accordance with with all technical and organizational measures and legal regulations governing data protection. Your personal data will not be available to anyone who does not have the authority of ZIH d.o.o.

7. Server Statistics

Our global network server uses statistical software. These programs are a standard feature of all Internet servers and are not unique to our site. Such statistical programs allow us to customize our pages to be as efficient and simple as possible for our visitors (determining the data that most or least interests our users, customizing pages for individual browsers, the effectiveness of our site structure and traffic to our pages.)

8. Use of cookies

To facilitate browsing of our websites, our global network server may use cookies. These are very small text files that the server places on the user’s computer in order to monitor the selection of certain language variants of our pages, as well as when entering parts of the pages that require entering a username and password. Cookies cannot be used to run programs or install viruses on your computer. Viewing our pages is also possible without the use of cookies, if your Internet browser is set up in this way.

9. Data security

For the security of data at this address and to ensure the accessibility of the service to all users, this computer system uses software that monitors online visits and detects unauthorized attempts to download or modify data, as well as those that could cause damage in some other way. Unauthorized attempts to download or modify data at this location are strictly prohibited.

However, it is important to emphasize that no method of transmission via the Internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee absolute security in this regard.

We appreciate your trust in providing your personal data, so we implement technical and organizational measures, including protection against unauthorized or illegal processing and accidental loss, destruction or damage, to ensure that only those personal data that are necessary are processed in an integrated manner with an appropriate level of security. .

10. Minors

Our services are not intended for children under 16 years of age. We do not collect personal information that comes from children under 16 years of age. If we discover that a child under the age of 16 has provided personal information, we will immediately delete it from our servers. If you are a parent or guardian and know that your child has given us personal information, please contact us so that we can take the necessary action.

11. What rights do I have in relation to my personal data?

Where required by law, you have the right to information about the processing of your personal data, withdraw your consent at any time, correct or supplement your personal data to always be accurate, delete your personal data when no longer needed for the above purposes, transfer Your personal data in a structured form, notification of any deletion, change or blocking of data to a third party to whom the data was disclosed and filing a complaint with ZIH d.o.o. or the competent state authority.

12. Right to object to the supervisory body

You can also submit a complaint about the processing of your personal data to the supervisory body: the Agency for Personal Data Protection, Martićeva 14, Zagreb, 00385 (0) 1 4609 999, azop@azop.hr,  www.azop.hr .

13. How long do we keep personal data?

We will retain your information for as long as necessary to achieve the purpose for which we process it. The criterion on the basis of which we determine the period of retention of personal data is precisely the purpose of collection and the time period in which you want us to provide you with our services.

14. How can you contact us?

If you have any questions about the use of your personal data, you can contact us by phone, email or mail as follows:

  • Phone: 00385 (0) 1 4855 271
  • E-mail: dpo@zih.hr
  • in writing to the address: ZIH d.o.o., Trg Mažuranića 8, 10000 Zagreb

15. How often do we update this Information on the use of personal data?

We update information on the use of personal data regularly, and the latest version is always available on our website http://zih.hr. If significant changes occur that affect you, we will notify you directly.

I confirm that I am familiar with all relevant information about the company ZIH d.o.o. and the services it provides.

I hereby give my express consent to ZIH d.o.o. to collect and further process my personal data, as well as all other data that he learns about by providing his services in accordance with legal regulations, and all in accordance with the defined purpose.