Introduction to the concepts of service management system (SMS) according to ISO 20000 standards
Implementation of the service management process based on ISO 20000 and certification exam
The seminar lasts 2 days.
Theoretical and practical work with exercises.
The seminar can be conducted: in a classroom format, as online or adapted to the needs of a specific organization (in-house).
Taking the ISO 20000 Foundation exam
All participants who pass the internal assessor exam receive the certificate “Internal assessor ISO 20000-1 of the IT services management system”. Others receive a certificate of participation in the seminar.
dr.sc. Silvana Tomić Rotim