ITIL Foundation – E-learning

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Vrijeme održavanja edukacije:

04.07.2022.

–

06.07.2022.

Namjena

ITIL is an acronym for Information Technology Infrastructure Library. This course is intended for managers and all IT professionals who will, through this course, get to know the best and most known framework for managing IT services.

Cilj

In this course you will learn:

how to implement 26 processes of this framework in real environment
how to choose the right IT tool for service management which are offered to customers

the best practices for ISO/IEC 20000 implementation as the only standard for IT service management

Sadržaj

Lecture 1 – Basic ITSM concepts, basic ITIL framework meaning, ITIL connection to other ITSM frameworks and standards, Service Strategy Phase
Lecture 2 – Strategy Management for IT services, Financial Management for IT services, Demand Management, Service Portfolio Management, Business Relationship Management
Lecture 3 – Service Design, Design Coordination, Service Catalog Management, Service Level Management, Capacity Management, Availability Management
Lecture 4 – IT Service Continuity Management, Information Security Management, Supplier Management, Service Transition, Transition Planning and Support, Change Management
Lecture 5 – Service Asset an Configuration Management, Release and Deployment Management, Service Validation and Testing, Change Evaluation, Knowledge Management, Service Operations
Lecture 6 – Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, ITIL framework functions
Lecture 7 – Service Desk, Technical Management, Application Management, IT Operations Management, Continual Service Improvement, 7-Step Continual Service Improvement Process
Lecture 8 – ITIL implementation example on practical case of real organisation, certification exam preparation
EXAM

Način rada

Dokaznica

Participants who pass the exam receive a certificate of participation in the seminar.

Predavači

Cijena

4.950,00 kn + VAT

Price includes: ITIL Foundation lectures, access to certification exam and taking the test, ITIL foundation Certificate

Kontakt

ZIH d.o.o.

tel: 01/4855-271, 4855-273

fax: 01/4855-272

e-mail: zih@zih.hr

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